Quality is a vital aspect of our business, since we know that the products we transport are essential for the recipients to whom we deliver them. Our mission is to deliver the right product to the right place at the right time.
Quality at Ciblex is not only based on obtaining certifications, but on a continuous process of listening to our customers, our employees and our partners.
Compliance with delivery times
From our point of view, it is essential for us to respect our delivery commitments. We also know that any failure to deliver on time to a professional customer can have serious impacts for the company or individual concerned, whether it be medical equipment, automotive spare parts, optical equipment, etc.
Knowledge of professional customers
Knowing our professional customers’ needs is a major asset in terms of quality. Over the years, we have developed close relationships with our customers based on active listening. This allows us to offer the most suitable service possible:
- delivery before opening,
- direct delivery to hospitals,
- delivery via an airlock, etc.
Continuous quality improvement
We are committed to a participatory process of continuous improvement that involves all of our employees, including management. Thus, Ciblex constantly evaluates its performance through internal audits and quality indicators, and implements preventive and corrective measures to offer its customers the best level of quality.
Network control: a quality issue
Whether in France, Europe or internationally, we operate according to an ethical charter based on the standards and commitments made to our customers in terms of:
- Punctuality and regularity of the service,
- User-friendliness,
- Presentation,
- Security,
- Feedback,
- Compliance with Good Distribution Practices,
- Sustainable development.
Finally, to ensure total control of its network, Ciblex evaluates its partners through audits and steering indicators. We carry out corrective and preventive actions to offer all Ciblex customers the best possible performance.
Discover our certifications
Ciblex is ISO 9001:2015 certified. This Quality Management system is centred around customer satisfaction. Indeed, this certification guarantees the conformity of our service not only with regulatory obligations but also with the requirements of our customers.
Download the Ciblex ISO 9001 certificate
Ciblex is EU GDP certified. Since 2007, we have been guaranteeing our customers in the health sector that the transport phase carried out by Ciblex is fully compliant with their internal requirements arising from the “Good Pharmaceutical Distribution Practices” (GDP).
Download the Ciblex EU GDP certificate
Ciblex is ISO 14001 certified. This standard guarantees our customers our environmental commitment through the management and continuous improvement of the environmental performance of our organisation. All our sites are certified.
Download the Ciblex ISO 14001 certificate